IPTC’s full service package
We offer a full service package to represent our international principals and support their local customers in Egypt:
Representation of international manufacturers, including fully localised sales, marketing, promotion and service support within the Egyptian market
Strong connections with key government departments, as well as firm bonds with local customers
After-sales support including customs clearance, technical consultation, equipment installation, servicing and specialist sourcing of spare parts.
Empowering your business in Egypt
IPTC aims to achieve the highest levels of satisfaction for principals and local customers, both commercially and technically. We have earned a reputation for providing top-tier services to both our principals and customers in the following key areas:
Provision of local market intelligence, identification of new opportunities and establishment of sales strategies
Monitoring and deep understanding of competitors’ activities
Review and discussion of technical and commercial matters with existing local customers
Regular discussions with principals and existing local customers to explore possible expansion of activities
Support for principals in processing all necessary local paperwork, customs clearance, etc.
Technical assistance with equipment installation, training, and sourcing of specialist spare parts, etc.
Installation, After-Sales & Servicing
IPTC is especially committed to delivering excellence in installation and after-sales services. We see our Principals and local customers as partners, with an ongoing relationship following every product sale.
We work with trusted, qualified engineers and technicians to troubleshoot any problems that may occur post-sales. Their capacity includes:
Troubleshooting mechanical and electronic components malfunction
Identification of preventative maintenance for machines and equipment in operation
Sales promotion for spare parts and equipment upgrades
Support for local customers during and following installation of new machinery or equipment supplied by our principals.